Practical guides on SOPs, employee training, and shop KPIs — written by a former shop owner, not a marketing team.
If your posted rate and your actual labor sales don't match up, this is why — and what to do about it.
Read more →Know Your NumbersRaising ARO isn't about selling harder. It's about catching more of what the car actually needs.
Read more →Know Your NumbersRevenue can look great and still leave you wondering where the money went. GP% is the number that explains it.
Read more →Know Your NumbersELR tells you what you collect per hour billed. Capture rate tells you how much of the labor you performed ever made it onto an invoice.
Read more →SOP GeneratorPut five techs in five bays and ask them to do the same job. You'll probably get five different processes back — and it's not a people problem.
Read more →SOP GeneratorA structured way to think about a new tech's first 90 days, instead of pairing them with your best tech and hoping it rubs off.
Read more →Founder StoryEvery answer your team finds in ShopDocs is one less answer they need from you.
Read more →SOP GeneratorMost shops have an opening and closing routine. Very few have one written down.
Read more →SOP GeneratorThe knowledge isn't the problem. Turning what's in your head into something written is.
Read more →Ops AdvisorThe review itself isn't really who you're writing for. Everyone else considering your shop is.
Read more →Ops AdvisorAn upset customer usually isn't upset about what you think. Handle the trust problem first.
Read more →Ops AdvisorPosting a job and waiting has stopped working. The shops winning good techs are reaching out directly.
Read more →Ops AdvisorYou can't hold someone accountable to a standard you never actually explained.
Read more →Know Your NumbersEvery hour a bay sits empty during business hours is capacity that's gone for good.
Read more →Know Your NumbersThe shops with a real handle on comebacks aren't the ones with zero — they're the ones who know why each one happened.
Read more →Know Your NumbersARO measures what you sold. MPI completion rate measures whether you even looked for something to sell.
Read more →Know Your NumbersThe size of the gap between these two numbers is one of the more useful diagnostics a shop can track.
Read more →ComparisonsShopDocs isn't a full shop management platform. Here's an honest look at where it fits alongside the ones that are.
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